Quality management systems in Aboriginal Community Controlled Health Services: a review of the literature This paper presents a systematic review of the literature.  To understand and examine, to what extent does the implementation of ISO 9001:2008 (now 2015) facilitate efficiency and sustainability in an ACCHS and the ACCHS sector. Background.  A national accreditation policy for […]

Raising important questions about the costs of accreditation standards for Aboriginal Community Controlled Organisations. This paper was written to showcase the jigsaw puzzle of multiple and different accreditation standards in operation within ACCHS businesses right now.  Plus, to highlight the estimated costs any one ACCHS bears in implementing between 2 – 9 different standards and […]

Financial well-being of customer-to-customer co-creation experience: a comparative qualitative focus group study of savings/credit groups. This paper explored the effects of the customer-to-customer co-creation experiences of savings/credit groups in the African context and how savings/credit groups influence financial capability and enhance financial well-being. Design/methodology/approach – Using purposive sampling, a study of a total of 18 […]